Shipping policy
Shipping Policy
Order Processing & Shipping Timeframe
-
Orders are processed within 24 hours after payment confirmation. Orders will be shipped within 1–2 business days.
Delivery Timeframe
-
Metro locations: 3–5 business days after shipment.
-
Non-metro / remote areas: 5–7 business days after shipment.
-
Delivery times are estimates and may vary due to courier routes, public holidays, or unforeseen delays.
Shipping Charges
-
Shipping charges are calculated at checkout based on order weight and delivery location.
-
Free shipping on orders over ₹[100] (replace with your chosen threshold) — optional.
-
Express or same-day delivery (if available) will show applicable charges at checkout.
Order Tracking
-
You will receive a tracking number by email/whatsapp once your order ships.
Failed or Returned Deliveries
-
If an order is returned because the customer could not be reached or provided an incorrect address, additional shipping charges may apply for re-delivery.
Contact
For shipping queries, visit: https://mysolfactory.com/pages/contact
