At Supsol, we strive to provide high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item. Please review our refund and return policy to understand how we handle these requests.

    1. Returns

    1.1. Eligibility for Returns

    • Timeframe: You may return eligible products within 7 days from the date of purchase.
    • Condition: Products must be in their original condition, unused, and in their original packaging to qualify for a return.
    • Proof of Purchase: You must provide a receipt, order confirmation, or other proof of purchase.

    1.2. Non-Returnable Items

    The following items are non-returnable:

    • Custom or personalized products
    • Gift cards
    • Perishable goods (e.g., food, plants)
    • Items marked as final sale

    2. Returns Process

    2.1. How to Initiate a Return

    To initiate a return, please follow these steps:

    1. Contact our customer service team at info@supsol.in to request a Return Merchandise Authorization (RMA).
    2. Provide your order details and reason for return.
    3. Ship the product back to us using a trackable shipping method.
    4. You are responsible for return shipping costs, unless the return is due to our error.

    2.2. Inspection and Processing

    Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the status of your return within 5 days.

    3. Refunds

    3.1. Issuing Refunds

    • Full Refunds: If your return is approved, we will issue a full refund of the purchase price to the original payment method.
    • Partial Refunds: We may issue a partial refund if the item is returned in a condition different from its original state.

    3.2. Timeframe for Refunds

    Please allow 10 days for the refund to appear on your account, depending on your payment provider.

    4. Exchanges

    4.1. Eligibility for Exchanges

    • Timeframe: You may request an exchange within 10 days from the date of purchase.
    • Condition: Items must be in their original condition and packaging.
    • Process: Contact our customer service team to request an exchange. We will guide you through the process.

    5. Damaged or Defective Items

    If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.